SME Warranty and Repair Procedures

Thank you for your inquiry and giving us an opportunity to assist you. We are sorry to learn that your product needs repair.

What are the terms and conditions of the warranty?

SME (Saul Mineroff Electronics, Inc.) warrants that its products will be free from defects due to manufacturing or parts failure under normal use, for the stated length of the warranty period (One Year Parts & Labor). If any product proves to be defective within the warranty period, the product must be returned to SME for evaluation and repair.

The warranty will not cover any defects or damage resulting from:

• Wear
• Misuse
• Abuse
• Negligence: Such as, but not limited to, exposing the unit to impact, force, sand, liquid or servicing the product by anyone other than SME.

If the product is outside the warranty term, you will receive an estimate for the cost of repair.

Important: In some circumstances if we begin repair and see signs of damage previously undetected from the outside such as corrosion from water or loosened boards from impact, we will notify you the warranty is voided.


I do not meet the terms of the warranty for my product; can I still send it in for service?

Units no longer covered by warranty may still be sent to us for repair.


How much is the cost of repair?

If your product meets the terms of the warranty, the cost of repair is covered by SME. If it is determined that the warranty is voided due to negligence as stated in the warranty terms and conditions, or it's out of the warranty period, we will notify you of the cost of repair.


Where do I send my product for warranty repair or for an estimate?

Print and fill out the Service Request Form and include it with the shipment.  The form has the shipping address.


How do I ship it?

We suggest following general considerations mentioned below for shipping your product

• Please package your product in a sturdy cardboard box with ample wrapping to protect it from being damaged in shipping. Bubble wrap around the body is generally a good protector. If the product is not reasonably protected it could become damaged in shipping voiding the warranty.
• We highly recommend adding shipping insurance to the package with your shipper up to the cost of the product, to cover in case it is damaged or lost in transit. SME is not responsible for any lost or damaged products that may occur during transit.
• Save your tracking information to provide proof of delivery for your item in case this is requested by our repair facility.

What do I ship with it?

For warranty repairs, be sure to include a dated copy of the sales receipt with the Service Request Form.

If you think your problem is the result of a bad card, cable, or other accessory, please include it and indicate it in your note. We suggest you rubber-band a note around the item itself.

Important: It is your responsibility to backup any images or recordings that you may have stored internally in your product. During the repair process these files will not be saved or recovered.


How can I check the status of my repair?

You will receive regular notifications by phone or email with the status of the repair from SME.

Please allow time for the product to be received and evaluated. The evaluation generally takes 1-3 business days after it has been received. We will have no record of your repair until the evaluation has been completed. In the interim you may want to check with your carrier (UPS, FedEx, Post Office, etc.) and ask them for their proof of delivery statement to show that the service center has received the package.